A clear path for returns, exchanges, and post-purchase support.
We believe the experience after delivery should feel as considered as the moment you place an order. If something is not quite right, our support team will guide you through the next step with clarity, fairness, and a clean process designed to avoid unnecessary delays.
Please contact us first so we can review the issue and provide the correct return instructions. Parcels sent without prior approval may be delayed, refused, or returned to sender.
Support that stays structured, simple, and easy to follow.
Request
Contact support with your order number, item name, and the reason for the return or exchange request.
Review
We review eligibility, order status, and product condition. Photos may be requested for damaged or incorrect items.
Approval
If approved, we send the correct return instructions and the next-step guidance specific to your order.
Resolution
Once received and checked, the order is resolved through a refund, exchange, or another approved support solution.
Returns
Returns are intended for eligible orders where the item is no longer needed or the fit, finish, or product match is not suitable. Approval is required before any return shipment is sent.
Products should be unused or lightly handled only for inspection, complete with included components, and presented in original packaging where possible.
Returned items are reviewed after arrival. Items showing heavy wear, missing parts, or signs of misuse may not qualify for refund approval.
Approved refunds are issued back to the original payment method. Shipping charges are generally non-refundable unless the error was on our side.
Please do not send items to any address before receiving written instructions from our support team.
Exchanges
Exchanges are ideal when you need the correct item, a replacement unit, or a suitable alternative confirmed by support. Exchange availability depends on stock status and product eligibility.
If your order arrives damaged, defective, or incorrect, reach out as soon as possible with photos so we can review the case quickly.
Exchange requests are fulfilled based on current availability. If the same item is unavailable, we will provide the closest approved solution.
Once an exchange is approved and any required return is received or verified, replacement fulfillment follows our normal processing window of 3–5 business days.
Keep all packaging materials until your request is resolved, especially for products affected during transit.
Items that are usually not eligible
To protect product quality and ensure a fair review process, some item conditions and order types may be excluded from return or exchange approval.
In-ear or hygiene-sensitive products that have been used after delivery may be restricted from return approval.
Items marked as clearance, final sale, or otherwise non-returnable at the time of purchase are generally excluded.
Products returned without original accessories, protective materials, or included parts may not qualify for full resolution.
Custom, personalized, or made-to-order items are commonly non-returnable unless they arrive damaged or incorrect.
Make your request easy to review.
Send your order number, full name, item name, reason for request, and clear photos when the issue involves damage, defects, or shipping errors.
Return shipping responsibility may vary.
If the issue is due to damage, defect, or a fulfillment error, we will review the most suitable solution. For preference-based returns, return shipping may be the customer’s responsibility.
Approval follows order-specific review.
Every request is checked against order status, product condition, packaging completeness, and the nature of the issue submitted to support.
Need help with a return request?
The fastest way to begin is by contacting our support team before shipping anything back. We will guide you through the correct next step for your specific order.
Important mailing notice
The address shown above should not be used as an automatic return destination. Please wait for written return authorization and the exact instructions from Audiovex support before posting any parcel.
Common questions, answered clearly.
This page is designed to keep the process straightforward. If your case is more specific, contact us directly and include your order number for faster assistance.